Customer Satisfaction is our top priority. However if the item does not function as advertised or is DOA we will replaced. if we do not have anymore in stock we will give you full refund. We charge a 15% restocking fee on returned non defective items. Shipping charges are not refundable. Buyer pay to ship item back. Any questions Email us at Wirelessoem@yahoo.com and we will respond with in 48 hours thank you

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